1. Data Collection & Use
RoofExpertUSA is committed to protecting the privacy of visitors seeking emergency roofing assistance in New Orleans, Jefferson Parish, and southeast Louisiana. This Privacy Policy details our operational protocols regarding the collection, transmission, and protection of information obtained through telephone interactions and website usage.
Because RoofExpertUSA enforces a strict Zero Web-Form Policy, our website does not collect names, email addresses, physical addresses, or financial data through online submission forms, lead questionnaires, or interactive chat widgets. Information collected is strictly limited to details voluntarily provided during direct telephone conversations with our emergency dispatch desk at (888) 208-4155.
2. Information Captured During Telephone Triage
When a property owner contacts our 24/7 dispatch desk, our intake coordinators record the following details necessary to execute emergency contractor referral:
- Caller's full name and primary contact telephone number.
- Physical street address of the damaged property, including municipality (New Orleans, Metairie, Kenner, Marrero, or Gretna).
- Structural roof characteristics (e.g., historic slate, architectural shingle, standing seam metal, flat built-up membrane, or tile).
- Observed storm damage symptoms (active ceiling dripping, tree limb punctures, windblown shingle tear-off, or compromised flashings).
- Property access notes (e.g., gated courtyard entry codes or street parking restrictions).
3. Dissemination to Independent Roofing Contractors
Information captured during telephone triage is transmitted exclusively to verified independent roofing contractors operating within the consumer's geographic vicinity. This data transfer occurs solely to facilitate the contractor contacting the property owner, assessing structural damage, and deploying emergency dry-in equipment.
RoofExpertUSA does not sell, lease, monetize, or distribute consumer contact information to third-party telemarketing firms, data aggregators, or unauthorized advertising networks under any circumstance.
4. Technical Log Data & Web Analytics
Our web servers automatically record standard, non-personally identifiable technical access logs when visitors view our website. This data includes Internet Protocol (IP) addresses, browser user-agent strings, referring web pages, access timestamps, and pages viewed. This technical data is evaluated strictly in the aggregate to diagnose server connectivity issues, defend against malicious cyber threats, and optimize mobile browsing performance.
5. Consumer Data Rights & Policy Amendments
Property owners who have utilized our referral dispatch service may request the deletion or verification of their contact records from our administrative logs by contacting our dispatch desk. We reserve the right to amend this Privacy Policy periodically to reflect changes in regulatory standards or operational protocols. Updates take effect immediately upon publication to this page.